Shipping Policy

1. Type of Transport
Delivery time: delivery within 18 days of placing an order, urgent orders can be delivered during holidays. For personalized items, the delivery time will be extended by 5-10 days.

We support Free standard shipping in some countries.

If there is a delay, such as the delay of the product to the warehouse on the same day, the logistics problem cannot be delivered in time, etc., we will contact you in time by email.

Holiday orders, we will process them for you within 72 hours. For urgent orders, you can contact us in the mail, and we will process your order in time.
 
During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.

The express companies we cooperate with and commonly used are: Hermes, DPD, XDP,GLS,DHL,TNT, etc. We do not support the designated courier company.

2. Shipping
First of all, we support delivery to the any countries. TThe main markets for this website are the United States, Australia, the United Kingdom, Saudi Arabia, Belgium, the Netherlands, New Zealand, etc

If your order cannot be paid, it may be that your area freight is too expensive or does not support the calculation of freight. You can contact us at info@miladyclothes.com and we will find the most suitable shipping plan for you, or we will contact you via email to help you cancel your order.
Sales tax does not exist.

3. Update order delivery
If you want to change the address before the product is sent, you can contact us in the email, we know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.

Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)

4. The item never arrived (lost in transit)
If you have never received the purchased product, please rest assured, we will reissue a new intact product for you. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.
5. Please noted that affected by Covid-19, there will be some delay on the delivery.